Terms and Conditions

Quality Guarantee

GG’s Flowers promises amazing gift baskets with a very special meaningful purpose for every occasion. As most of you know social inclusion is our middle name and we hope all our customers respect our values. But hey... sometimes we get it wrong, and we absolutely apologise. If you’re not happy with our product, please give us a ring and we’ll sort it out as soon as possible.

Order Mishaps 

  • Changes
    If you’ve had a change of mind - the GG’s Girls are on it, alterations can be requested up until the day before delivery.  Be sure to contact us by phone for these changes so we can get straight onto it!

  • Cancellations 
    Oh no! Unfortunately we cannot cancel orders less than 12 hours before delivery. Please contact us ASAP to discuss what we can do for you. We really hope everything's okay! Refunds are not available instead we can offer a store credit ready for your next occasion. 

  • Recipient not at home
    We can’t always guarantee timing works out. So if your loved one isn’t at the place and time chosen, home orders are left right on their doorstep and out of extreme weather conditions. Please let us know if you do not want the flowers left on the doorstep. 

Security and Privacy

  • Collection and Use of Information
    To place an order a few things are required: full name, email address, phone number and a postal address, these are for credit card security. These personal details will never be shared, unless requested. We will always contact you first, to check that we can share your details with the recipient. 

  • Anonymous deliveries
    We’re more than happy to do anonymous deliveries, but please clearly state that the delivery is to be anonymous

  • Substitutions 
    We hope that you can understand at times the final product may not be exactly the same as displayed on our website. However we reserve the right to make fair substitutions to the same value of the product. We try to personalise your gift baskets as best as we can therefore we make slight adjustments accordingly. We always strive for perfection!

  • Limited Liability
    To the fullest extent permitted by applicable law, you understand and agree that neither GG's Flowers nor any of its third-party content providers shall be liable for any direct, indirect, incidental, special, consequential, punitive, or any other damages relating to or resulting from your use of or inability to use the Site or from any actions we take or fail to take as a result of electronic mail messages you send us. These include, but are not limited to, damages for errors, omissions, interruptions, defects, delays, computer viruses, your loss of profits, loss of data, unauthorised access to and alteration of your transmissions and data, and other tangible and intangible losses. This limitation applies regardless of whether the damages are claimed under the terms of a contract, as the result of negligence, or otherwise, and even if we or our representatives have been negligent or have been advised of the possibility of such damages.

  • Use of Material
    All content from this website reserves the right to be reused or reposted under copyright and other laws of Australia. Visiting or using this website is an agreement to these terms.

Disclaimer

By accessing or using our website you are agreeing to the terms, conditions and disclaimers of GG’s Flowers. We try to revamp our products and services for beautiful customers such as yourself, therefore changes may be made to these Terms and Conditions. If you’re ever unsure, give it another read or feel free to contact us.